Applying security procedures to licensed venues requires a variety of standard and sensitive techniques in order to administer regulations that outline what defines the Responsible Service of Alcohol (RSA) certification required by all licensees.
Alcohol is a substance that depresses the central nervous system, and in turn, reduces ones control over their own behaviour and decisions. In order to work within this environment, security officers must learn to define alcohol intoxication, to recognise the early signs, to implement preventative measures, to safely remove aggressive, violent or abusive individuals if necessary, and also so apply appropriate first aid procedures.
In order to limit the risk of intoxicated patrons within a venue, a security officer should conduct regular patrols. In doing so, you are able to continually monitor patron behaviour and you can be alert to any changes that might occur from excessive alcohol consumption. You can monitor habits of consumption (for example, if lots of shots are being ordered by a certain group of people) and advise staff of early warning signs you might pick up.
When enforcing legislative standards on an individual due to unacceptable behaviour, be sure to notify all service areas of the decision. If you are refusing a patron service, it is important to take the precautionary steps explained in the “T.A.K.E. C.A.R.E” method.
T – Tell early. Start conversing with the individual early, reminding them they’re here for a good time and suggesting slowing their intake. They may not be aware their behaviour is becoming unacceptable.
A – Avoid put-downs. Never make personal comments. Explain the laws and licensing requirements that are directing your actions.
K – Keep calm and remain polite.
E – Ever cautious. Be constantly aware of the person and how they are reacting to what you are saying.
C – Clarify refusal. Always explain your actions in a polite and calm manner.
A – Alternative. Offer water, food or to call for a taxi or lift for the person.
R – Report. Advise all staff members of your actions to ensure that they receive no more bar service or do not try to re-enter the venue if they are being removed.
E – Echo. If the individual is a regular patron, remind them next time of what went wrong and what is expected of them inside the venue.
Your registered security officer training course will teach you about the specific legislation that applies to the service of alcohol in your state, as well as give you in depth knowledge about alcohol consumption, it’s effects and how to recognise it’s influence.
Diamond Protection Pty Ltd (Diamond) is a leading provider of security, emergency and training services. Established in 1995, this Australian owned and operated company is committed to leading the way – to be the standard of excellence. Diamond operates an internationally certified Integrated Management System (IMS) incorporating ISO accreditation for Quality (ISO 9001:2008), Occupational Health & Safety (AS/NZS 4801 & OHSAS18001:2007) and Environmental Management (ISO 14001:2004) Systems. The company has placed significant importance in continual improvement and commitment to the community and environment.
Diamond works closely with clients throughout Australia and beyond to provide security audits, security guards / officers, patrols, risk management, emergency service officers, safety officers, life support and nationally recognised training courses in partnership with Australian government and private Registered Training Organisations.
Visit our website at www.diamondprotection.com, call our team on 1300 669 155 or email: info@diamondprotection.com to outline your specific requirements.