The Retail market is among the largest in Australia. There are many shopping centres, supermarkets and warehouses which require security and emergency services. Deployment of security teams, loss prevention, electronic security and customer service officers are common needs within this industry.

In addition, after hours patrol and monitoring services are usually required. Diamond has the expertise and experience to supply the retail industry with all services required. In addition to standard security services, Diamond can also provide emergency solutions including fire wardenand safety training, medical support and a range of training requirements.

The mission is to provide and maintain a safe and secure environment for the industry community, including contractors and visitors, 24 hours, 7 days a week, 365 days per year. Comprehensive methods to the delivery of this service includes crime prevention initiatives, efficient and effective response to incidents, promoting safety awareness, establishing and building partnerships with local agencies to reduce crime, critical incident planning, Access Control, Alarm and CCTV monitoring.

Provision of services is in accordance and compliance with all relevant and current Australian Standards, including but not limited to:

  • AS4421:2011 Guard and Patrol Security Services
  • AS4806.1-2006 Closed Circuit Television (CCTV) Part 1 Management & Operation
  • AS2201 Intruder Alarm Systems
  • AS3745:2010 Planning for Emergencies in Facilities
  • AS31000:2009 Risk Management Principles and Guidelines
  • Work Health & Safety Act
  • AS5050:2010 Business Continuity

Services available:

  • Risk Audits and Risk Management Plan
  • Emergency Management Plans
  • Quality Plan (consistent with ISO 9001, ISO 14001, AS/NZS 4801 and ISO 31000 as applicable
  • Compilation of Standing Operating Procedures
  • Workplace Health & Safety Management Plan
  • Environmental Management Plan
  • OH & Safety Solutions
  • Security teams
  • Desktop training exercises
  • Compilation of Standing Operating Procedures
  • 24/7 patrols (by foot / vehicle) of facilities and other locations
  • Parking enforcement
  • Security escorts
  • Gatehouse operations
  • Unlock and lock up
  • Access control
  • Building Concierge
  • Control Room Monitoring of computerised alarms and CCTV
  • Mobile Patrols
  • Administration duties including Incident Reporting
  • Customer Service
  • Security teams for major events
  • Industrial Skills training
  • Foot & Vehicle patrols
  • Access Control / CCTV / Alarms
  • Industrial Skills training
  • First Aid training
  • Safety training